{"id":13920,"date":"2022-11-30T08:47:25","date_gmt":"2022-11-30T08:47:25","guid":{"rendered":"https:\/\/www.lochting.com\/comment-augmenter-votre-visibilite-attirer-des-visiteurs-et-booster-vos-ventes\/service-apres-vente\/"},"modified":"2023-08-09T07:59:42","modified_gmt":"2023-08-09T07:59:42","slug":"service-apres-vente","status":"publish","type":"post","link":"https:\/\/www.lochting.com\/fr-be\/proposez-un-service-optimal\/service-apres-vente\/","title":{"rendered":"Service apr\u00e8s-vente"},"content":{"rendered":"<div class=\"pld-like-dislike-wrap pld-template-1\">\r\n    <div class=\"pld-like-wrap  pld-common-wrap\">\r\n    <a href=\"javascript:void(0)\" class=\"pld-like-trigger pld-like-dislike-trigger  \" title=\"\" data-post-id=\"13920\" data-trigger-type=\"like\" data-restriction=\"cookie\" data-already-liked=\"0\">\r\n                        <i class=\"fas fa-thumbs-up\"><\/i>\r\n                <\/a>\r\n    <span class=\"pld-like-count-wrap pld-count-wrap\">0    <\/span>\r\n<\/div><\/div><h6>R\u00e9compensez aussi la fid\u00e9lit\u00e9 de vos clients sur votre boutique en ligne<\/h6>\n<p>Vous avez tout int\u00e9r\u00eat \u00e0 r\u00e9compenser les bons clients et \u00e0 les fid\u00e9liser \u00e0 votre pharmacie. Pour cela, misez sur des programmes de fid\u00e9lit\u00e9 et des ristournes, dans votre pharmacie physique comme sur votre boutique en ligne. Vous pouvez, par exemple, proposer une carte de fid\u00e9lit\u00e9 avec r\u00e9duction imm\u00e9diate ou au-del\u00e0 d&#8217;un certain montant.<\/p>\n<h6>Encore besoin d&#8217;autres id\u00e9es pour votre service apr\u00e8s-vente ?<\/h6>\n<p>Posez un autocollant avec votre num\u00e9ro de t\u00e9l\u00e9phone sur l\u2019emballage des m\u00e9dicaments en vente libre pour que les patients puissent vous appeler s\u2019ils ont une question \u00e0 propos du traitement.<\/p>\n<p>Si vous savez que certains patients suivent un calendrier sp\u00e9cifique, vous pouvez aller encore plus loin en pr\u00e9parant une nouvelle dose \u00e0 temps et en avertissant la personne (par SMS, t\u00e9l\u00e9phone, &#8230;). Vous lui \u00e9viterez ainsi de devoir y penser et votre patient ne tombera jamais \u00e0 court de m\u00e9dicaments. L\u2019application \u00ab Mes m\u00e9dicaments \u00bb est aussi un excellent moyen de permettre aux patients de visualiser par eux-m\u00eames les ordonnances qui figurent sur leur carte d\u2019identit\u00e9.<\/p>\n<h6>Restez \u00e0 l\u2019\u00e9coute<\/h6>\n<p>On peut effectivement supposer qu&#8217;un service de qualit\u00e9 contribue \u00e0 la satisfaction des clients. Mais pourquoi ne pas leur poser directement la question ? Vous pourriez, par exemple, mener un sondage aupr\u00e8s de vos patients pour \u00e9valuer leur degr\u00e9 de satisfaction. Cela vous permettra d&#8217;obtenir des indications utiles (et peut-\u00eatre m\u00eame inattendues) que vous pourrez ensuite mettre \u00e0 profit. Vous pouvez demander \u00e0 vos patients de compl\u00e9ter un formulaire sur votre site web, ou leur demander leur adresse \u00e9lectronique \u00e0 la pharmacie pour leur faire parvenir le sondage.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"blockquote\">Vous trouverez ci-apr\u00e8s un exemple d\u2019enqu\u00eate \u00e0 utiliser sur votre boutique en ligne<\/div>\n<h6>Faites-vous votre place dans la communaut\u00e9 locale<\/h6>\n<p>Il est essentiel d\u2019assurer une pr\u00e9sence locale, au sens propre du terme. Assurez-vous de conna\u00eetre les habitants de votre village ou quartier, et de savoir ce qui s\u2019y passe. Rendez votre pharmacie visible au sein de la communaut\u00e9, montrez clairement que vous en faites partie. Un bon instrument pour y parvenir est le sponsoring. Parrainez un \u00e9v\u00e9nement du club sportif local, affichez votre logo dans le programme de la troupe de th\u00e9\u00e2tre ou de la gazette locale&#8230; et revendiquez votre place.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vous avez tout int\u00e9r\u00eat \u00e0 r\u00e9compenser les bons clients et \u00e0 les fid\u00e9liser \u00e0 votre pharmacie. Pour cela, misez sur des programmes de fid\u00e9lit\u00e9 et des ristournes, dans votre pharmacie physique comme sur votre boutique en ligne.<\/p>\n","protected":false},"author":1,"featured_media":13681,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[411],"tags":[],"class_list":["post-13920","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-proposez-un-service-optimal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service apr\u00e8s-vente - Lochting<\/title>\n<meta name=\"description\" content=\"Un bon service apr\u00e8s-vente peut lier vos patients \u00e0 la pharmacie. 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