Provide optimal service - Lochting

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Provide optimal service and your customers will become your ambassadors

These days, customers place high demands on their pharmacy. You can serve your customers and offer them solutions in various different ways.

Advice

As a pharmacist, you are in the best position to give customers of all ages appropriate advice about their medication, including how to use it safely and store it correctly.

Convenience and comfort

Customers can use your webshop to look at the range of products available before visiting your physical pharmacy. This allows them to see what's in stock, so they will only come to collect it once it's there.

Customised service

The strength of local/regional customers is that you can get to know them personally. This builds trust and provides a certain connection with the customer, so that they don’t just feel like a number.

Aftersales service

You want to reward good customers and increase their loyalty to your pharmacy. You should therefore focus on loyalty programmes and customer discounts, both in your physical pharmacy and on your webshop.